Womens Cotton Canvas Crossbody Bag Hippie Messenger Sling Purse

We know you're excited for your unique handcrafted items! FiberArtUS is committed to carefully packaging and quickly shipping these free-spirited pieces to your space.

ORDER PROCESSING TIME

• All orders are typically processed and packaged within 1–3 business days (Monday to Saturday) of receiving payment confirmation.
• Order cut-off time: 02:00 PM (GMT-05:00) Eastern Standard Time (New York)
• Please note that orders placed on weekends or holidays will be processed on the next business day.
• For Custom or Made-to-Order items, the processing time will be clearly specified on the product page.

SHIPPING OPTIONS AND ESTIMATED TRANSIT TIMES

We offer various shipping options depending on your location. Estimated delivery times will be displayed at checkout.

Region	Shipping Option	Estimated Transit Time
Domestic (USA)	Standard Shipping	3–7 Business Days
	Expedited Shipping	2–3 Business Days

Note: The times above are estimates and do not include the order processing time.

SHIPPING COSTS (ESTIMATED EXAMPLES)

Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery distance. You will see the exact shipping cost calculated at checkout after entering your shipping address.

Region	Shipping Option	Estimated Cost
Domestic (USA)	Standard Shipping	$7
	Expedited Shipping	$13

Free Shipping (U.S. Domestic): We are happy to offer Free Standard Shipping on all domestic orders over $50 USD.

ORDER TRACKING

• Once your order has shipped, you will receive a shipping notification email that includes your tracking number.
• You can use this tracking number on the carrier’s website to follow your package’s journey.
• FiberArtUS is not responsible for delayed, lost, or stolen packages once the carrier confirms delivery. Please ensure your shipping address is accurate and secure.

If you have any other questions regarding shipping, please don't hesitate to email us at support@fiberartus.com

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To return an item, it must be in its original packaging, unworn, unused, and tagged. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fiberartus.com. Please note that returns will need to be sent to the following address: 3 Columbus Circle, 26th Floor, New York, NY 10019, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@fiberartus.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fiberartus.com.