Shipping Policy

Last updated: November 29, 2025

At FiberArtUS, we are committed to carefully packaging and quickly shipping your unique handcrafted pieces to your space. We currently ship to addresses within the United States.

1. SHIPPING COSTS

We strive to keep shipping costs transparent and affordable. Currently, we offer the following rates:

Standard Shipping:

  • Orders under $50.00: Flat rate of $7.00.
  • Orders $50.00 and over: FREE Standard Shipping.

(Note: Shipping costs are non-refundable).

2. DELIVERY TIMELINE

The total time to receive your order is calculated as follows: Total Delivery Time = Processing Time + Transit Time

A. Processing Time

  • It usually takes 1-3 business days (Monday to Friday) to process and package your handcrafted items.
  • Order Cut-off Time: 02:00 PM (GMT-05:00) Eastern Standard Time. Orders placed after this time will be processed the next business day.
  • Note: For custom or made-to-order items, specific processing times may apply as indicated on the product page.

B. Estimated Transit Time

Standard Shipping: 3-7 business days (Monday to Saturday).

Summary: For standard shipping, expect delivery within 4-10 business days.

3. CARRIERS

We generally use USPS and UPS to ensure your fiber art arrives safely.

4. ORDER TRACKING

Once your order ships, you will receive a notification email with a tracking number.

  • Please allow 1-2 business days for the tracking info to update in the system.
  • FiberArtUS is not responsible for delayed, lost, or stolen packages once the carrier confirms delivery. Please ensure your shipping address is secure.

5. ADDRESS CHANGES

We cannot change the delivery address once the order has been processed. Please contact us within 12 hours of placing your order at support@fiberartus.com if you need to make updates.

6. CONTACT INFORMATION

If you have any other questions regarding shipping, please don't hesitate to email us:

  • Email: support@fiberartus.com
  • Phone: +1 (646) 322-5738
  • Address: 3 Columbus Circle, 26th Floor, New York, NY 10019, United States
  • Support Hours: Monday to Saturday, from 9:00 am to 5:00 pm. (GMT-05:00) Eastern Standard Time (New York)