Payment Policy

At FiberArtUS, we are committed to providing a secure and seamless shopping experience. To ensure your transactions are processed safely and efficiently, we utilize Shopify Payments as our primary secure checkout system.

1. ACCEPTED PAYMENT METHODS

We accept a wide variety of secure payment options to suit your needs:

  • Credit & Debit Cards: We accept all major cards, including Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: For a faster and more convenient checkout, we support Apple Pay, Google Pay, and Shop Pay.

2. SECURE PAYMENT PROCESSING

To ensure the highest level of security, your transactions are handled directly through Shopify Payments. This integration allows us to process your credit or debit card details securely on our site without redirecting you to third-party platforms.

3. PAYMENT SECURITY & PRIVACY

Your financial security is our top priority.

  • Encryption: All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your data.
  • Data Protection: FiberArtUS does not collect, view, or store your full credit card or bank account information. Your payment data is handled entirely by our encrypted payment gateways in strict compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

4. TROUBLESHOOTING PAYMENT ISSUES

If your transaction is declined or fails during checkout, please verify the following:

  • Card Validity: Ensure your card is active and authorized for online and international transactions.
  • Billing Information: Check that the billing address entered matches the information on file with your bank.
  • Bank Restrictions: Some banks may flag unusual activity; you may need to contact them to authorize the purchase.

If the issue persists, please reach out to us at support@fiberartus.com for further assistance.

5. CONTACT INFORMATION

If you have any questions regarding our payment procedures, please contact our support team:

  • Email: support@fiberartus.com
  • Address: 592 S 6th St, Jesup, GA 31545-0022, United States
  • Support Hours: Monday to Saturday, 9:00 am – 5:00 pm (EST - New York)